We recommend submitting your artwork in vector formats such as AI, EPS, SVG. High-resolution PNG files with transparent backgrounds may also be accepted.

For raster images, we recommend a minimum resolution of 300 DPI at the intended print size.

Artwork requirements may vary depending on the product, printing method, and design complexity. Our team will review your files and confirm compatibility before production.

You can upload your logo or artwork directly through the Upload Your Logo or Artwork field in our Request a Custom Quote form.

Supported file formats include PDF, PNG, SVG, JPEG, WEBP, HEIC, and GIF. Files must be under 20 MB.

For the best results, we recommend submitting high-resolution artwork with a transparent background whenever possible.

If your artwork is in AI or EPS format, or your file exceeds the upload limit, please mention this in the Additional Details field. Our team will contact you with alternative submission instructions.

Uploading artwork does not automatically approve it for production. All designs are reviewed for print compatibility, quality, and applicable intellectual property requirements before an order is confirmed.

Customers are responsible for ensuring they own or have obtained all necessary rights, licenses, and permissions to reproduce any logos, trademarks, artwork, or other intellectual property submitted for custom merchandise production.

By submitting artwork for a custom order, you confirm that you have the legal authority to authorize its reproduction and commercial use.

Web3 Warehouse reserves the right to decline any design or order that may infringe intellectual property rights or violate applicable laws.

Submitting artwork does not guarantee acceptance or approval for production. Additional documentation verifying ownership or authorization may be requested.

All bulk and custom merchandise orders are quoted individually based on product selection, order quantity, artwork requirements, customization methods, and delivery location.

Pricing & Minimum Quantities

Pricing and minimum order quantities may vary depending on the products and customization requirements. Any applicable artwork setup fees, embroidery digitization fees, taxes, and shipping charges will be communicated before order confirmation.

Payment Terms — 100% Upfront

All bulk and custom merchandise orders require full payment (100%) before production begins.

Once your quotation, artwork, and order specifications have been approved, Web3 Warehouse will issue an invoice with a secure payment link through our Shopify checkout.

Payment must be received in full before your order is released for production.

Submitting a quote request does not require payment or constitute a confirmed order.

Artwork & Order Approval

Customers will receive a quote outlining their order requirements. Where applicable, an artwork proof or mockup will be provided for review.

Production will begin only after the customer has approved the final order details and artwork, full payment has been received, and Web3 Warehouse has accepted the order.

Production & Delivery Timelines

Estimated production and delivery timelines will be provided during the quoting process. Timelines may vary depending on order size, product availability, customization complexity, and shipping destination.

Production timelines generally begin after artwork approval, full payment, and order acceptance.

Important: All orders are subject to review, availability, final pricing, and acceptance by Web3 Warehouse. Any applicable cancellation or refund rights remain governed by our order policies and applicable laws.

Order Changes & Cancellations

Customers may request changes or cancellations before production begins. All requests are subject to review and approval by Web3 Warehouse.

Once artwork has been approved and production has started, changes or cancellations may no longer be possible.

Any costs already incurred for artwork preparation, custom materials, or production may be non-refundable, subject to applicable consumer protection laws.

Returns & Refunds

Because custom-branded merchandise is produced according to customer-approved specifications, returns or refunds for change of mind may not be available.

If your order arrives damaged, defective, incorrect, or materially different from the approved specifications, please contact Web3 Warehouse promptly with your order details and supporting photographs.

We will review the issue and work toward an appropriate resolution in accordance with applicable laws.

Important Information

All custom orders are subject to final artwork approval, product availability, and the terms confirmed during the quoting and ordering process. Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.