Refund policy

Return & Refund Policy

Web3 Warehouse

At Web3 Warehouse, we are committed to providing our customers with quality merchandise and a positive shopping experience.

Please review our return and refund policy before placing an order.

Returns & Exchanges

All sales are generally final. We do not accept returns or exchanges for:

Changes of mind after purchase
Incorrect sizes selected during checkout
Personal preferences regarding colour or style
Accidental purchases or ordering mistakes

We encourage customers to review product descriptions, sizing charts, and order details carefully before completing their purchases.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team at support@web3merch.io within 14 days of delivery, whenever possible.

Please provide:

Your order number
A brief description of the issue
Clear photographs showing the problem

Our team will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution at no additional cost.

Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact support@web3merch.io.

We will investigate the shipment and work toward an appropriate resolution.

Order Cancellations

Orders are processed promptly after purchase.

If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing, cancellation may no longer be possible.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available to customers under applicable consumer protection laws.

Contact Us

For questions or assistance regarding your order, please contact: